Skip to main content

Notifications

Announcements

🌸 Community Spring Festival 2025 Challenge 🌸
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Unable to retrieve inv...
Small and medium business | Business Central, N...
Suggested answer

Unable to retrieve invoice information from Kofax Integration

(1) ShareShare
ReportReport
Posted on by Community member 2
Hello, 
 
I need some help with this integration, I've tried so many things without being able to retrieve the information from the OCR/Kofax solution, and I'm going soon out of my mind.
 
We have the premium choice (most expensive) license in Kofax, and the connection is a success.
We've set up the job queue entries 880, 881 and 884 and according to the queue log they are working as they should
 
The OCRINVOICE definition is active in BC (although I am not able to verify whether it is correct)
The invoice registry seems to be synchronized between BC and Kofax
Kofax recognizes the invoice and interpretes it correctly
BC confirms that the OCR has been received successfully
 
BUT:
1) No actual data such as Vendor Name, Vendor ID, total amount, net amount, invoice number, document/invoice date, due date appears in BC
2) The menu option Process | Create Document is inactive, my only option is Process | Create Manually
 
 
What am I missing?
Thank you in advance
 
BR/
Tanya Andersen
Categories:
Dynamics 365 Business Central
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 79,490 Super User 2025 Season 1 on at
    Unable to retrieve invoice information from Kofax Integration
    Hi, sorry, I don't know much about Kofax. I suggest you consult Kofax's partners. They may have encountered this problem.
     
    Hopefully other experts can give you better advice.
     
    Thanks
    ZHU

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

🌸 Community Spring Festival 2025 Challenge 🌸

Quick Links

🌸 Community Spring Festival 2025 Challenge 🌸

WIN Power Platform Community Conference 2025 tickets!

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 293,289 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 232,068 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans