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Small and medium business | Business Central, N...
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Unable to retrieve invoice information from Kofax Integration

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Hello, 
 
I need some help with this integration, I've tried so many things without being able to retrieve the information from the OCR/Kofax solution, and I'm going soon out of my mind.
 
We have the premium choice (most expensive) license in Kofax, and the connection is a success.
We've set up the job queue entries 880, 881 and 884 and according to the queue log they are working as they should
 
The OCRINVOICE definition is active in BC (although I am not able to verify whether it is correct)
The invoice registry seems to be synchronized between BC and Kofax
Kofax recognizes the invoice and interpretes it correctly
BC confirms that the OCR has been received successfully
 
BUT:
1) No actual data such as Vendor Name, Vendor ID, total amount, net amount, invoice number, document/invoice date, due date appears in BC
2) The menu option Process | Create Document is inactive, my only option is Process | Create Manually
 
 
What am I missing?
Thank you in advance
 
BR/
Tanya Andersen
I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    100,001 Super User 2026 Season 1 on at
    Hi, sorry, I don't know much about Kofax. I suggest you consult Kofax's partners. They may have encountered this problem.
     
    Hopefully other experts can give you better advice.
     
    Thanks
    ZHU

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