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Session Id :
Small and medium business | Business Central, N...
Suggested Answer

Cannot create new Sandbox environment from Production

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Posted on by 555

Hi experts,

In Business Central Administration Center, I try to create a new Sandbox environment. I want it to be a copy of Production. When I do so, it is shown in the list of environments (with status "Preparing" if I remember it right). After 5-10 minutes, the environment is gone again. No warnings. No error messages.

My customer is allowed to have 3 Sandbox environments and they only have one other.

I have had this problem for 3-4 days now. I could do it with no problems for 2-3 weeks ago.

Today I can also create new Sandbox environments - but not if they are a copy of Production.

I hope, you can help.

I have the same question (0)
  • piotr.p Profile Picture
    15 on at

    Hi

    unfortunately we have got the same issue 

    I don't know if it is somehow connected with 18.1 update - but it happen just after that.

    There is interesting, that we have always received email notification after succesfull update - but this time not.

    Also we have expirenced after update strange problem with creating picking document for production order (direct pick/putaway) - the system rise error message, that reservation entry no xxx not exist.

  • Suggested answer
    Gearoid Profile Picture
    on at

    Hi Morten,

    Microsoft are currently working to resolve a issue in the BC Online platform that is causing this behaviour for several customers. I would recommend trying again on Monday (if you can wait) and if the problem persists opening a support ticket with Microsoft via your Solution Provider or Business Central Partner. 

  • Suggested answer
    Morten Steengaard Profile Picture
    555 on at

    Hi piotr.p,

    Thank you for your reply.

    I have just now written this to the one at Microsoft, that should handle my case:

    Now our problem is solved.

    I had written about it on two forum and a person, who is not working for Microsoft, has told me that it IS the e-mail attachments, that is the problem.

    He told me that I could solve the problem for now by deleting all e-mails that has attachments in "Sent e-mails" and "E-mail outbox".

    We have done that now and now everything works!

    I am really surprised that Microsoft was not able to tell us that last week. And that Microsoft still has not told us, that this was a way to make our customer (and my colleagues) happy.

    A big problem is solved. I strongly suggest, that you tell it to the ones working on the case.

    In our case it was no problem to delete all e-mails in Business Central. Now we can test our solution on data from Production and have it ready for our customer in a few days, as planned.

  • Suggested answer
    Morten Steengaard Profile Picture
    555 on at

    Hi Gerard,

    Thank you for your reply.

    I have just now written this to the one at Microsoft, that should handle my case:

    Now our problem is solved.

    I had written about it on two forum and a person, who is not working for Microsoft, has told me that it IS the e-mail attachments, that is the problem.

    He told me that I could solve the problem for now by deleting all e-mails that has attachments in "Sent e-mails" and "E-mail outbox".

    We have done that now and now everything works!

    I am really surprised that Microsoft was not able to tell us that last week. And that Microsoft still has not told us, that this was a way to make our customer (and my colleagues) happy.

    A big problem is solved. I strongly suggest, that you tell it to the ones working on the case.

    In our case it was no problem to delete all e-mails in Business Central. Now we can test our solution on data from Production and have it ready for our customer in a few days, as planned.

  • Suggested answer
    Gearoid Profile Picture
    on at

    Hi Morten,

    Thanks for letting us know that you have resolved the problem by using the workaround of deleting all e-mails that have attachments in "Sent e-mails" and "E-mail outbox". This workaround was discovered more recently and Microsoft is now letting affected customers who have opened support tickets with MS on this issue about this possibility. However, this workaround is not suitable for all customers as it involves deleting data so one has to be cautions about it. 

    A permanent solution that does not involve deleting emails has been identified and is currently being tested. This will be rolled out urgently over the next few days so hopefully all affected customers will have a solution soon. 

    Thanks for keeping us informed. It is good to know that you have been able to avoid further delay by using the workaround. 

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