Skip to main content

Notifications

Microsoft Dynamics RMS (Archived)

I need help activating Microsoft Dynamics POS 2009

Posted on by Microsoft Employee

I have installed MS Dynamics POS 2009 on a new PC in our company. I have restored the old database but I can't get past the activation screen. The telephone numbers that I'm given don't seem to work any more and the online activation just fails with the message "A or communication error has occurred. We are unable to activate your software at this time".

It's a relatively new Windows 7 PC and it's certainly online (I'm typing this on it!). Please help. I need to get my business back up and running!

Regards,

Emma

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: I need help activating Microsoft Dynamics POS 2009

    Thanks very much. Sorry for the slow reply, I'm based in the UK so these numbers don't work for me.

    I did manage to get through on one of the numbers from the POS 2009 phone activation screen eventually. However, I have been through it 4 times now. The last 2 times they have tried to transfer the call to some "technical team" but I have been cut off both times.

    Each time they give me a code I just get an "Internal error" and have to start all over again. The team at the phone activation centre just don't seem to have a clue what's going.

    Any ideas?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: I need help activating Microsoft Dynamics POS 2009

    try these phone numbers.  These are the support numbers for SMB products.  The top one I retrieved from POS 2009 itself.  The bottom I found online.  

    1-888-477-7877

    1-800-936-4900

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,900 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,297 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans