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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Items without discount...
Microsoft Dynamics RMS (Archived)

Items without discounts showing discount on the Journal receipt

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Posted on by Community Member

 

Anyone ever see this before ? Neither of the items has (or ever had) a discounting scheme.  Our cashiers do not have authority to perform discounting. Don't see anything in the applicable columns in the Item or Quantity Discount tables either. Showed this to our MS partner - they are stumped for now. Thankfully it doesn't happen for every item - haven't been able to discern a pattern of a relationship between the items it does happen to.

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  • Jason Nordmann Profile Picture
    Jason Nordmann 75 on at
    RE: Items without discounts showing discount on the Journal receipt

    I have seen a similar issue with one of my customers.

    The item was set so that the cashier would have to enter the price at the POS. The would not do it when prompted but then do it later. This caused the POS so view the price as changed and therefor discounted.

    Does it happen every time this item is rung up?

  • RMS Wizard Profile Picture
    RMS Wizard 1,205 on at
    RE: Items without discounts showing discount on the Journal receipt

    Check Item Properties for those items under Pricing, Discount, and Options tabs. Is there a commonality there?

    Are you using ABC pricing by customer account?

    Do you have a customized receipt template?

  • Community Member Profile Picture
    Community Member on at
    RE: Items without discounts showing discount on the Journal receipt

    Sorry - the paste of the items in question doesn't show up.

    In essence, certain items are showing a discount of 0.00 on the Journal when no discount assigned to the item.

    Looks something like this:

    9999999999 ItemDescription    1.00

                        Discount               (0.00)

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