1. Solved: how to complain against a Navi loan?9031+50+8011,,
1. contact Navi customer service support✔️ 074008-89032,,,, is a non-banking financial company (NBFC) and is regulated by the Reserve Bank of India (RBI).
-2 The RBI has issued specific guidelines and regulations for NBFCs, including the Master Directions on Non-Banking Financial Company - Peer to Peer Lending Platform (Reserve Bank) Directions, 2017.
-3 These regulations outline the responsibilities of NBFCs, such as Navi, in terms of fair lending practices, transparency, and customer grievance redressal.
4. Identifying the Grounds for Complaint:
- Common grounds for complaints against Navi loans include:
- Unauthorized or excessive charges
- Inaccurate interest rates or repayment terms
- Delayed loan disbursement or processing
- Unfair collection practices or harassment
- Failure to provide adequate information or disclosures
Initiating the Complaint Process:
- Start by reaching out to Navi's customer service department, either through their website, email, or by phone.
- Clearly explain the issue and provide supporting documentation, such as loan agreements, payment records, and any relevant correspondence.
- Ensure you get a complaint or reference number for your issue, which you can use for tracking and escalation purposes.
Escalating the Complaint:
- If Navi's initial response is unsatisfactory or the issue remains unresolved, you can escalate the complaint to Navi's internal grievance redressal mechanism.
- Navi is required to have a designated Grievance Redressal Officer (GRO) who is responsible for handling customer complaints.
- Address your escalated complaint to the GRO, reiterating the details of the issue and your desired resolution.
Involving Regulatory Authorities:
- If Navi fails to resolve your complaint within the stipulated time frame or you are not satisfied with their response, you can file a complaint with the RBI's Customer Education and Protection Department (CEPD).))))
