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The screen turns "Blank" after clicking on "Resolve" Button

Posted on by 689

Hello!

Please your kind suggestions over the following issue:

In a client of 150 users, suddenly  after clicking on "Resolve" button in Case Screen, all the data on the screen disappears.  

--This incident has been happening for almost a week.

--The client has kept its operation for more than 2 months.

--The issue is not constant. Aprox. 10 times a day per user, in the "Case" screen.

--The problem takes place after installing "Symantec Data Lost Prevention versión 14.5.01"

Thanks in advanced for your  reply.

*This post is locked for comments

  • Roxana Profile Picture
    Roxana 689 on at
    RE: The screen turns "Blank" after clicking on "Resolve" Button

    Hi Andrii,

    I uninstalled the Tool Symantec in every server, now it is working fine.

    Thank you

  • Verified answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: The screen turns "Blank" after clicking on "Resolve" Button

    Roxana,

    As for me the easiest way out is to remove reason - uninstall "Symantec Data Lost Prevention" tool.

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