Dynamic 365 Business Central - turns off when trying to open a certain screen

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Posted on by Raine Monteiro

When I´m trying to open a certain screen the app out of suddenly turns off, in the event viewer I see this info below but do not know what is really going on, can you help me please (this is an production environment):

Faulting application name: Microsoft.Dynamics.Nav.Client.exe, version: 14.0.36457.0, time stamp: 0xd614efa6
Faulting module name: KERNELBASE.dll, version: 10.0.18362.1049, time stamp: 0x1b835a75
Exception code: 0xe0434352
Fault offset: 0x0000000000043b29
Faulting process id: 0x464c
Faulting application start time: 0x01d6ea8ff13e0e65
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics 365 Business Central\140\RoleTailored Client\Microsoft.Dynamics.Nav.Client.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4fe4ab3a-d96b-438a-844c-737d1a4be50b
Faulting package full name:
Faulting package-relative application ID:

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Dynamics 365 Business Central

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mahmoud_algindy 281 on at

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I think the best you reinstall the application.

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Marco Mels Microsoft Employee on at

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Hi,

I think best is to verify if the scenario does reproduce in latest CU:

support.microsoft.com/.../cumulative-update-20-for-microsoft-dynamics-365-business-central-april

Thanks.

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Raine Monteiro 15 on at

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Hi Mahmoud, thanks for your replay, I did but still.

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