Email Message Field TO, resolution

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Posted on by Dc1

220

When I write an email message from crm In the email entity.

I write the Email address in the field to.

The CRM told me that it has found 2 contact.

The problem is that these 2 contact does not have the address mail I give. I checked on the Lead,Account, Case,QueueItem,User, if this email address was use somewhere in the crm but it's not the case.

some email message was existing with this email address not resolved (then we see clearly the email address in the field TO) and linked to these 2 contact.

Then I decided to delete all email record linked to these people.

and even after that the CRM propose me to resolve the email address against these 2 contacts

do you have an idea why ?

thanks

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Dc1 220 on at

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when I use the email in the regarding field, it does not propose the 2 contacts.

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Dc1 220 on at

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the problem was in the emailsearchentity.

there were old mapping in it. I updated email1 ,email2 and email3 on the contact and now it s ok

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