Change FROM address (on reply) after email delivery

(0) Share

Report

Posted on by CgRuMy

397

Hi All,

I'd like to know if its possible to change the From email address after the email has been sent via CRM and received by the person.

Meaning if the person receives the email, A (sender from CRM) should be in the FROM box. When the recipient clicks on reply (from outlook) the email address should only then change to B and not reply to the A.

It seems like there should be an built in feature like this...if not can a custom plugin be built for this?

thanks

*This post is locked for comments

All responses (3)

Answers (0)

Suggested answer

CgRuMy 397 on at

Like (0)

Report

RE: Change FROM address (on reply) after email delivery

powerusers.microsoft.com/.../130708

Going to use flow rather to try and resolve this... found this link

Thought I'd share if someone has a similar requirement :)
CgRuMy 397 on at

Like (0)

Report

RE: Change FROM address (on reply) after email delivery

Hi Aric,

Thank you for the reply, much appreciated.

Looks like it will have to be a custom solution (if possible).

Not sure why MS would remove such a feature...

Anyways thank for the feedback.
Suggested answer

Aric Levin 30,188 Moderator on at

Like (0)

Report

RE: Change FROM address (on reply) after email delivery

Hi CgRuMy,

What you are looking for is a reply-to property of the email. That is a feature that you can use when you send emails using certain clients, but this feature is not available in the current version(s) of Dynamics CRM/365. Maybe in the future. I think this feature was available in CRM version 4.0, but removed after.

The link below is very old (CRM 2011), but might give you some insight regarding this.

https://stackoverflow.com/questions/12016821/reply-to-functionality-in-mscrm-2011-email-entity

Hope this helps.