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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / SLA with Customer Serv...
Microsoft Dynamics CRM (Archived)

SLA with Customer Service Schedule and Holiday Schedule are not moving with Managed solution

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Posted on by gdas 50,091 Moderator

Hi All,

I have one SLA for case entity. This SLA having Business hour is associated  with one Customer Service Schedule and Holiday Calendar. So now when I am moving the solution I found SLA Business hour association is not moving . Association of SLA with Business hour is not reflacted in new environment. Also I could not found customer service schedule and holiday calendar in new environment. 

Now if I will create new Customer Service Schedule and Holiday calendar for other environment and associate them with the SLA. Then probably I will get error with managed solution deployment. 

Can anyone guide me how and what will be the deployment process in this case to avoid deployment issue in future. 

Appreciate your helps.

Thanks 

Goutam

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  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    Migrate your service schedule and holiday from Source to Destination before migrate the SLA records.

    community.dynamics.com/.../moving-dynamics-crm-service-and-holiday-calendars-with-the-configuration-data-mover

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