access my business account

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Posted on by CU27082020-1

I'm having trouble accessing my business account. I can't access it because the authenticator isn't logged into any cell phone, and the optional feature, which is my phone number, is giving error 399287. What's the best way to recover this account? Our company uses Power BI. I've tried logging into the authenticator on a new device, but it keeps asking for the code, which I can't access.

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Sohaib Cheema 47,694 User Group Leader on at

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access my business account

Ask you Azure AD (also known as Entra AD or simply Active Directory) administrator to

1) either remove MFA, 2FA for your account

2) add you new phone number if you have changed it or something similar.

As suggested by Martin , you can get better support for azure on their QA forum. Azure - Microsoft Q&A

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Martin Dráb 235,840 Most Valuable Professional on at

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access my business account

Thank you for translating it. But it still doesn't seem to be about Microsoft Dynamics 365. It sounds more like a problem with Entra ID and you should contact the administrator in your company, or try an Entra ID forum.

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Martin Dráb 235,840 Most Valuable Professional on at

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acesso a minha conta empresarial

This is an English-speaking forum, therefore please translate your question to English. Also, tell us how it's related to Microsoft Dynamics, because it's not obvious.

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