Dynamics 365 on premise version 8.2.8 - Integrate with phone calls

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Posted on by thomas.s

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Hi,

By setting the telephony provider to Lync in CRM the click on the phone number will start the phone call through jabber pop up, but is there a way we can create this phone call record in CRM along with a status whether it got connected or the other party was not available or busy .

Any suggestions greatly appreciated.

Thanks

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