Microsoft Dynamics CRM (Archived)

CRM from Scratch

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Hello,

I would love to learn CRM, Can somebody help me from where to start..

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Community Member on at

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i would also like to know the kind of scenarios customer face and how as a CRM consultant we can guide them..

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Community Member on at

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Yes it is but I still feel the queries may be the same on CRM perspective, can you pls provide me an example taking any industry mentioned above, may be a complex one :) as how as a consultant we can resolve the issue.

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Mahendar Pal 45,095 on at

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Hi Ashwin,

It is difficult to find this information in one place and you will be able to gain this knowledge after working on CRM projects, but if you are interested on the CRM implementation case studies, try to search Ms CRM case studies, where you go the high level requirements and their solutions.

Thanks

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Hamzeh Zawahreh 3,674 on at

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hi, yes the best is crmbook.powerobjects.com

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Hamzeh Zawahreh 3,674 on at

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hi Ashwin-Learner

also with http://crmbook.powerobjects.com/introduction/project-management-and-business-analysis-implementing-crm/learning-microsoft-dynamics-crm/

see this youtube liabrary :

https://www.youtube.com/user/msdyncomm/DynamicsCRM

and these slides

https://www.microsoftvirtualacademy.com/en-us/training-courses/introduction-to-microsoft-dynamics-crm-2013-8312

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Community Member on at

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Thank you Hamzeh!!

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Hello Ashwin,

You can refer these links.

www.microsoftvirtualacademy.com/.../introduction-to-microsoft-dynamics-crm-2013-8312

crmbook.powerobjects.com/basics

crmbook.powerobjects.com/.../learning-microsoft-dynamics-crm

For Development related information

msdn.microsoft.com/.../gg328027.aspx

CRM is highly customizable and can be used anywhere due its ability of being easily customized.

Also along with CRM there are other connectives you should look forward to like CRM client for outlook,

Server side Synchronization , Email router with Dynamics CRM, CRM client for mobile app.

A lot of time needs to be spent on reading the TechNet articles with Dynamics CRM also time spent oin the community along with reading the different blog post would be of great help .

I would suggest you to start with reading the Implementation guides for the Microsoft Dynamics CRM 2011 ,2013, 2015.

Please mark my answer as verified if you found it useful.

Regards,

Bhartendu Pandey

Microsoft Dynamics CRM Support Engineer

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Thank you Bhartendu...this really helps

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