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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / IM error
Microsoft Dynamics GP (Archived)

IM error

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Posted on by Romryan

Am getting this error during integration.I have applied the keys for gp 2013 rtm together with the ones for IM.

This integration is to GP 2013 r2. Can IM keys change when one upgrade from GP 2013 rtm to GP 2013 R2.The other keys for GP are working fine.

Any help please.

RomRyan.

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  • Verified answer
    Ian Grieve Profile Picture
    Ian Grieve 22,784 on at
    RE: IM error

    I have also seen the keys of IM expire for no apparent reason and when we have looked on VOICE new keys have been present.

  • Verified answer
    Redbeard Profile Picture
    Redbeard 12,931 on at
    RE: IM error

    Richard is absolutely correct.  This kind of error can manifest when Integration Manager is started without elevated privileges.

  • Verified answer
    Redbeard Profile Picture
    Redbeard 12,931 on at
    RE: IM error

    Is it possible the keys you had installed were Integration Manager for Conversions keys.  These keys expire as a matter of course, as time goes by?  If not, try getting a fresh set of keys from CustomerSource/Voice.

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: IM error

    Hi Romryan,

    I guess, It is most likely the usage of old key in IM.

  • Verified answer
    Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: IM error

    When you enter the keys for GP 2013 R2 Integration Manager make sure you are logged in as some with local admin rights. There are protected folders where these keys go and most likely they have the old keys and not the new keys.

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