Misapplied Receivables payments

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Posted on by KaylaRadics

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Hi all,

Here's the scenario:

half a dozen payments for one customer spanning from March to June show negative balances in the AR aging. The customer wants to change the posting date of the payments received thinking that will solve the problem, but the aging she ran goes through current day, still showing the negative balances, which makes me think the dates aren't the problem.

How can she apply the payments to the correct invoices after they have been moved to history?

Thank you and sorry for the ignorance!

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Tristan Clores 2,812 on at

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Hi,

On a technical standpoint, you may want to know why this happened as these transactions will not move to history unless they had transactions applied to them and PTR was processed. It is possible that the transactions they were applied to got deleted?

However, if you have PSTL, you can use the RM Transaction Unapply tool to move them back to OPEN.

PSTL is actually free now. You can just download it from CustomerSource or PartnerSource or you can check with your provider for the chunk file.

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