News and Announcements icon

Dynamics 365 CommunityForums Small and medium business | Business Central, N... You cannot reverse Cus...

Small and medium business | Business Central, N...

Suggested answer

You cannot reverse Cust. Ledger Entry No. 5491 because the entry has an associated Realized Gain/Loss entry. D365 business central

(0) Share

Report

Report

Posted on by MOHAMMAD TAHA IMTIAZ

427

When I want to reverse Customer receipt transaction.

system show error message."You cannot reverse Cust. Ledger Entry No. 5491 because the entry has an associated Realized Gain/Loss entry"

All responses Img

All responses (2)

Answers Img

Answers (0)

Rishi Chourey 143 on at

Like (0)

Report

RE: You cannot reverse Cust. Ledger Entry No. 5491 because the entry has an associated Realized Gain/Loss entry. D365 business central

We can see this issue is pending for a very long time, Even in NAV2013 people faced the issue, they found their own hotfix. Microsoft should look into this issue on a priority basis.
Suggested answer

AlessandraPanda on at

Like (0)

Report

RE: You cannot reverse Cust. Ledger Entry No. 5491 because the entry has an associated Realized Gain/Loss entry. D365 business central

Hello,

this is a known error due to the system design.

Recently has been opened a design change request to change the behavior, this means that the Development team is analyzing the reversal function in order to decide how it will be modified in future versions.

Helpful resources

Quick Links

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1

Sohail Ahmed 744

#2

YUN ZHU 698 Super User 2025 Season 1

#3

Mansi Soni 529

Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans