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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Shopify with tax incl...
Small and medium business | Business Central, N...
Suggested Answer

Shopify with tax included could not be printed unless the tax toggle was manually turned off in BC

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Posted on by AB-14111512-0

Order Printing with Tax


  • Issue: Orders imported from Shopify into Business Central include tax by default. When attempting to print these orders, the system throws errors unless the tax toggle is manually turned off.

  • Impact: This manual intervention disrupts workflow and leads to auto-archiving of orders, causing delays and potential data inconsistencies.

  • Root Cause: Likely related to how Business Central handles tax-inclusive pricing during document printing.
Categories:
Dynamics 365 Business Central
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I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,309 Super User 2025 Season 2 on at
    Hi, Try turning off the following option in Shopify.
     
    Hope this helps.
    Thanks.
    ZHU
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 5,073 on at
    Hello,
     
    Your Shopify orders import with Prices Including VAT = Yes, but your BC customer/template expects Prices Including VAT = No.
    When BC tries to print the order, it validates the header and throws the error.
     
    Make sure Shopify imports into a customer template where:
    Prices Including VAT = Yes
    This stops the validation error and printing works normally.
     
    Regards,
    Oussama Sabbouh
  • AB-14111512-0 Profile Picture
    AB-14111512-0 on at
    Thanks for the Resolution providedOussamaSabbouh
    The customer card Prices Including VAT = Yes
    But still get same issue

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