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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Preventing High/Med Sh...
Small and medium business | Business Central, N...
Suggested Answer

Preventing High/Med Shopify Fraud Orders from Syncing in Business Central

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Posted on by NAV2BC02 218
How do most companies handle High/Medium Fraud orders coming from Shopify into Business Central?  Is there anyway to import the fraud orders but keep them in "open" status on the created sales order?  
 
Interested to see how other companies have handled this situation. 
 
Thanks,
Nirav S
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Andrés Arias Profile Picture
    Andrés Arias 4,504 Super User 2026 Season 1 on at
    Hello,

    I hope the following information helps:
     
    https://learn.microsoft.com/es-es/dynamics365/business-central/shopify/synchronize-orders
     
    I hope I can help.
     
    Regards,
     
    Andrés
  • Suggested answer
    Dhiren Nagar Profile Picture
    Dhiren Nagar 1,921 Super User 2026 Season 1 on at
    Hi,
     
    I think there is a Risk level field on Shopify orders which brings the details from Shopify.
    May be that can be helpful identification to keep the orders open.
     
    Regards,
    Dhiren.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 97,376 Super User 2026 Season 1 on at
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 9,882 Super User 2026 Season 1 on at
    Hello Nirav,
     
    Most companies import all Shopify orders into BC, including High/Medium fraud ones, but keep them operationally on hold: the sales order stays Open, is not auto-released, and is blocked from shipment/posting using a fraud flag, hold reason, or document/customer block driven by the integration. BC has no standard fraud handling, so this is always done via integration logic or light customization—review first, release only when fraud status is cleared.
     
    Regards,
    Oussama Sabbouh

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