Changing primary email address

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I use Google mail and sync my mail to Outlook using the Google app sync tool.

I stalled the Outlook for Dynamics plug in and it told me the email address in outlook and dynamics needed to match so i updated my primary email address in Dynamics to my work email.

I now have a message in my user profile on dynamics saying:

This record won't be processed by server-side synchronization or the Email Router until its primary email address has been approved by the system administrator

I am the system admin, how do i approve the change?

I have tried adding the email to my profile in 365 but it will only let me add onmicrosft email addresses.

Any help would be appreciated.

Thanks,

Stphen

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Community Member on at

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RE: Changing primary email address

Thanks Chitra

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Royal King 27,686 on at

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RE: Changing primary email address

you can approve updated email by going to setting->security->users and select the user to whom you want to approve the email. Once selected you will see approve email in the top command bar. Other way to do the same is opening the user's mailbox and approving the email using ribbon command button "approve email"

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