A zero dollar payment was entered incorrectly. It was intended to be $600.00 $600 did post correctly to the general ledger accounts. The payment was not applied to the open invoice. I try the following steps to void this posted payment, but the payment is not visible to be selected. Will reconciling this customer correct the transaction? Please advise. Thank you.
To void a posted transaction:
- Open the Receivables Posted Transaction Maintenance window.
(Transactions >> Sales >> Posted Transactions)
- Enter or select a customer ID.
- Select a document type and enter or select the document number to void.
- Enter or accept the entry in the Void Date field.
- Choose Void.
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