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We have a new Windows 10 PC that will not launch GP Utilities. The error is that there is a problem ascertaining the version. This is from the DUINSTALL log:
Failure encountered ON 5/10/2017 at 4:49:01 PM. Error: You are attempting to configure an older version of product 0. Database 11.0.2320 Code 11.0.2248.
Failure encountered ON 5/10/2017 at 4:49:01 PM. Error: You are attempting to configure an older version of product 949. Database 11.0.2279 Code 11.0.2258.
Failure encountered ON 5/10/2017 at 4:49:05 PM. Error: Product 0 does not support upgrading from version 11.0.2320.
Failure encountered ON 5/10/2017 at 4:49:06 PM. Error: Product 949 does not support upgrading from version 11.0.2279.
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So as it turns out - the issue was that the DB_Upgrade table was not being updated for the company files, only Dynamics, by the updates and the patches. MS Support needed to update this table manually. Once that was done, the server tables updated and the client and server were the same version.
Just to put in an appearance on this matter - I have to agree with both Beat and Richard, it is a service pack matter. If you run the SP installation on both machines and then run GP Utilities on the workstation as ADMINISTRATOR of the workstation ( or domain ) can you see it doing any update on the local machine. When you install the service pack, as Richard commented, you should see it deposit a number of CHUNK files into the root of the Dynamics folder on the workstation.
But I would point out that the SERVER is behind in the in version numbers
SERVER - 1102320
CLIENT - 1102390
Might suggest that the SP for the server is where you have to look at, rather than the workstation.
Test this by logging onto the system from a different workstation - one that is working and again as Beat noted, write down the version on that workstation.
Hope this helps.
Also make sure you have full admin rights on the server and the client computers to insure the all chunk files are included. Are you creating an installation package and using that package to run the installation?
Make sure you're not trying to load a module on the client side that doesn't exist on your server side.. compare the DYNAMICS.SET launch file on both side..
What is the error message you get now, since you applied the same level of service pack to the client & server ?
So I applied MicrosoftDynamicsGP11-KB3089868-ENU.msp to both the client and the server. The server did run though database upgrades, but I am still getting this error.
Hi Ethan,
Again, you'll have to apply the exact same packages to the server and the client.. Your server is on 11.0.2320 whereas your client is now on 11.0.2390 according the error message..
Please check from my previous replies the exact KB article for each minor release.
PS: Here's a link to the MS blog post about the GP2013 Upgrade options on Customer Source... you'll find all the listed service packs & hot fixes (this includes previous versions like GP 10 & 2010):
I applied the latest KB to both the client and the server. The Server updated when ran Utilities. However; while this cleared the original error, but now get a second error, when attempt to login to company get this error " A product installed on your computer is on a different version than the database version. You will not be able to use the application until this issue is resolved. Here is what is in the GP_LoginErrors.log
Product Name: Microsoft Dynamics GP Database Version: 1102320 Client Version: 1102390
Hi Ethan,
The answer relies in the error message.. The client version you're trying to install is not equal the version that is running off the GP10 server.. Looks like you applied a service pack on your local Win10 GP client, that was not applied on the server side..
Fire up GP client from your server or your reference workstation where you know it works and write down the exact version number (i.e. 11.0.2320)..
Check the various GP2010 build releases here :
victoriayudin.com/.../dynamics-gp-version-numbers-and-service-packs
Your client is running 11.0.2248 (which is SP4), but your server is on 11.0.2320, which If I recall correctly is a year-end or mid-year tax update.
|
​11.00.2248 |
​2013 U.S Payroll Year-End Update KB 2911836 or later |
|
​11.00.2320 March 2014 Hotfix |
​March 2014 Hotfix KB 2934808 or later |
Make sure you are running GP 2010 Utilities as Administrator so that all chunk files are being included. If all else fails try copying a complete GP 2010 program folder from a working computer to this one.
Thanks for your response.
Here is the DU00020 file
companyID PRODID versionMajor versionMinor versionBuild DEX_ROW_ID
-32767 0 11 0 2320 1
-32767 949 11 0 2279 2
-32767 1042 11 0 1967 3
-32767 1493 11 0 1937 4
-32767 1632 11 0 1734 5
-32767 1878 11 0 1734 6
-32767 2277 11 0 1984 7
-32767 2416 11 0 1943 8
-32767 2547 11 0 1734 9
-32767 2992 11 0 1734 10
-32767 3104 11 0 1734 11
-32767 3278 11 0 1734 12
-32767 3830 11 0 54 13
-32767 4612 11 0 3 14
-32767 5597 11 0 1960 15
-32767 6499 11 0 2019 16
-1 0 11 0 2320 17
-1 949 11 0 2279 18
-1 1042 11 0 1967 19
1 0 11 0 2320 33
2 0 11 0 2320 49
2 949 11 0 2279 50
2 1042 11 0 1967 51
-32767 258 11 0 2281 78
-32767 309 11 0 2276 79
-32767 346 11 0 2254 80
-32767 414 11 0 2278 81
-32767 1045 11 0 1956 82
-32767 1157 11 0 26 83
-32767 1235 11 0 2020 84
-32767 1428 11 0 1734 85
-32767 1911 11 0 26 86
-32767 2150 11 0 2044 87
-32767 3096 11 0 2248 88
-32767 3107 11 0 46 89
-32767 3180 11 0 2323 90
-32767 3258 11 0 2143 91
-32767 4067 11 0 1752 92
-32767 4421 11 0 1734 93
-32767 4522 11 0 18 94
-32767 4933 11 0 18 95
-32767 4955 11 0 18 96
-32767 4965 11 0 29 97
-32767 4966 11 0 8 98
-32767 6831 11 0 2248 99
-1 1493 11 0 1937 20
-1 1632 11 0 1734 21
-1 1878 11 0 1734 22
-1 2277 11 0 1984 23
-1 2416 11 0 1943 24
-1 2547 11 0 1734 25
-1 2992 11 0 1734 26
-1 3104 11 0 1734 27
-1 3278 11 0 1734 28
-1 3830 11 0 54 29
-1 4612 11 0 3 30
-1 5597 11 0 1960 31
-1 6499 11 0 2019 32
1 949 11 0 2279 34
1 1042 11 0 1967 35
1 1493 11 0 1937 36
1 1632 11 0 1734 37
1 1878 11 0 1734 38
1 2277 11 0 1984 39
1 2416 11 0 1943 40
1 2547 11 0 1734 41
1 2992 11 0 1734 42
1 3104 11 0 1734 43
1 3278 11 0 1734 44
1 3830 11 0 54 45
1 4612 11 0 3 46
1 5597 11 0 1960 47
1 6499 11 0 2019 48
2 1493 11 0 1937 52
2 1632 11 0 1734 53
2 1878 11 0 1734 54
2 2277 11 0 1984 55
2 2416 11 0 1943 56
2 2547 11 0 1734 57
2 2992 11 0 1734 58
2 3104 11 0 1734 59
2 3278 11 0 1734 60
2 3830 11 0 54 61
2 4612 11 0 3 62
2 5597 11 0 1960 63
2 6499 11 0 2019 64
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