My customer is trying to do a PO invoice receipt entry and gets the message above, "Err: Customer is on-hold or inactive". The customer from the SOP to POP transaction is not on hold, nor is the vendor.
In addition, this error is only being received for one item on the receipt - there are 3 items total.
The GP user does use Project Accounting - would that have anything to do with it?
Thanks!
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Heidi, is it possible that the item is related to any other customers in the SOP side? Not for this specific PO but for a different order?
I am not sure if that is possible, but wondering if the system is seeing something related to a 2nd customer not on this document.
Have you placed any customers on hold recently?
I agree with you, but we can't find anything on the project, the item, the customer, the vendor, the PO, the sales order, nothing that is on hold.
Very very strange. They are on GP2010....not sure if that matters or not. And the oddest thing is that we are trying to receive a purchase order invoice and it's mentioning the customer. So odd!
Just because you mentioned Project - is it possible that some part of the project is 'closed' where the dollars for the this Purchase may be attached?
I am not sure if it matters or not, but worth a look.
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