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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Line Display isn't...
Microsoft Dynamics RMS (Archived)

Line Display isn't working in Retail POS for Microsoft Dynamics AX 2012 R2

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Posted on by Junaid 261

Microsoft Dynamics Retail POS.

We are planning to use Customer Display (Gigatek DSP840). *USB Version*

I have installed the Prolific USB to serial driver successfully, after installation the COM Port 5 was assigned to the Line Display. Now in AX-> Retail> HardwareProfile->LineDisplay  Select Display to Windows driver and Display Device name as DSP840 . I start POS with no error & nothing displayed on Line Display, I also tried to select OPOS driver, When I start the POS i get following error An error occurred and retail POS could not find the line Display. You can try to fix the problem, and then click retry. Or click Cancel to start the Retail POS without the Line Display. 

 

Note: The line display DSP840 is working fine on his own connection checking tool DSP840 Utility. I can send text to line display with no error. Please help

Regards,
Junaid Ahmed

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I have the same question (0)
  • Junaid Profile Picture
    Junaid 261 on at
    RE: Line Display isn't working in Retail POS for Microsoft Dynamics AX 2012 R2

    Scott Wardzinski,

    Can you please move this post to AX Retail forum.

  • Junaid Profile Picture
    Junaid 261 on at
    RE: Line Display isn't working in Retail POS for Microsoft Dynamics AX 2012 R2

    Ed boyer,

    The line display am trying to configure support usb to serial, i have set settings to 19200. N,8,1.  and there is no dip switch in my device, i have set baud rate to 19200, I can test the device with epson utility.. it works.. after that in AX 2012 R2 /POS/POS Profile/Hardware profiles, i set device name as DM-D210.. save settings run register job in AX and then start POS, i got the same error

    "An error occurred and retail POS could not find the line Display. You can try to fix the problem, and then click retry. Or click Cancel to start the Retail POS without the Line Display".

    in the event viewer it says : 

    Microsoft.Dynamics.Retail.Pos.Services.Peripherals: System.NotSupportedException: Peripheral [LineDisplay] - Character set '0' is not supported by Windows OS
    at Microsoft.Dynamics.Retail.Pos.Services.LineDisplay.Load()
    at Microsoft.Dynamics.Retail.Pos.Services.Peripherals.LoadPeripheral(Int32 peripheralStringId, IPeripheral perphiral).

    I have install/uninstall OPOS driver/Epson ADK but no success, please help.

     

    Regards,

    Junaid

     

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Line Display isn't working in Retail POS for Microsoft Dynamics AX 2012 R2

    Junaid

    Check out the following post to get the OPOS driver installed and configured correctly.

    community.sellerdeck.com/showthread.php

    you will also need the epson ADK.

    www.novopos.ch/.../EPSON%20OPOS%20ADK%20Ver.2.60E

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Line Display isn't working in Retail POS for Microsoft Dynamics AX 2012 R2

    Hello Junaid,

    This is the forms for Microsoft Dynamics RMS.

    For assistance on your questions about AX for Retail, please feel free to post your questions in the AX forums, which you can access here:

    community.dynamics.com/.../33.aspx

    Thank you,

    Scott Wardzinski

    Microsoft Dynamics RMS & POS Support Engineer

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