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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / A Record with these va...
Microsoft Dynamics CRM (Archived)

A Record with these values already exists.

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Posted on by BrianC 1,515

Hello,

Users are receiving this error in Outlook. They will be even doing something unrelated to CRM and will receive the popup.

 

4214.CRM-issue.jpg

The record it seems to be trying to create is an email activity.

 

Here is the settings for the email options.

CRM-Issue.GIF 

 CRM 2013 OnPrem

UR2 6.0.2.0051

Does anyone have any ideas?

 

Thank you,

Schweep

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I have the same question (0)
  • Suggested answer
    Alessandro Graps Profile Picture
    Alessandro Graps 2,664 on at

    HI,

    which versions of outlook office and CRM is the problem happening. Like  There are  few different things but one recent fix was made available on Rollup 3 for CRM 2013

    support.microsoft.com/.../2930480

    "Users attempting to add multiple records to a N:N relationship in Microsoft Dynamics CRM 2013 will experience the following error dialog even though the associations are completed: Duplicate Record: A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again."

    Did you try to use trace to check the problem?

    Thanks

    A.G.

  • Community Member Profile Picture
    Community Member on at

    Hello, 

    Same problem,

    we´re using MS Dynamics CRM 2016, with Office 2013 Professional Plus and CRM for Outlook 2016

    And the email hasn´t been traked to CRM 

    2016_2D00_09_2D00_14_5F00_8_2D00_46_2D00_14.png

    It´s something I can check ?

  • Community Member Profile Picture
    Community Member on at

    WE are experiencing the same problem.  If anyone has a solution, I'm all ears. 

  • BrianC Profile Picture
    BrianC 1,515 on at

    Hi majorpatrick,

    I believe the issue is related to CRM Synchronization.

    After re-syncing the CRM Outlook Client a few times, the problem went away. Hopefully this resolves the issue for you.

  • Community Member Profile Picture
    Community Member on at

    I was able to find the email and delete it, then the Track worked. But that's just a workaround.  I hope Microsoft has this a bug requiring a fix.

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