When browsing CRM through connections external to the company domain (3G, home ADSL etc.) user's records wont open from the 'Views' page. Users must "Open in a new tab/ window" or else the following error occurs
The page cannot be displayed - the error Code
"Technical Information (for support personnel)
•Error Code: 500 Internal Server Error. The request was rejected by the HTTP filter. Contact the server administrator. (12217)"
Typical steps preceding the error
1. Open CRM Home Page
2. Left click on sales from the dropdown
3. Left Click on Accounts
{The User now by default sees "My Accounts}
4. When the User left clicks on a record the error comes up. User has to right click and select, "Open in a new Window" /-"Tab"
The CRM version is 2013, RU1, On-Premise
The Entities applicable - ALL
The browsers are ALL - Mozilla/ Chrome/ IE (versions 9 up to 11)/ Safari
Devices applicable are ALL - from Tablets/ PC/ Laptops
Anyone had this issue? Any advice on how to fix it?
Thanks in advance
