web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email Tracking - "...
Microsoft Dynamics CRM (Archived)

Email Tracking - "Number of digits for incremental message counter" setting not working

(0) ShareShare
ReportReport
Posted on by JBSky

We are trying to configure our settings for Email Tracking.  Under Settings, Administration, System Settings, Email tab there is a an option for Number of digits for incremental message counter.  We are setting that to the maximum value of 9 so that we do not generate duplicate tracking ID which has been a problem for us.  When we change that setting for some reason it is only working for a few of our users. 

Does something need to be done to propagate this change for all our users?

Thanks,

*This post is locked for comments

I have the same question (0)
  • Varadarajan_84 Profile Picture
    Varadarajan_84 on at

    Hello Jeff,

    As we are making changes Under System Settings it will be applicable to all users by default.

    As you informed that for some users it is not working can you elaborate the behavior with an example?

  • Suggested answer
    JBSky Profile Picture
    JBSky on at

    From Microsoft support, below are the steps which we used to resolve this issue.  This had to be run on each user's computer that was experiencing the problem. 

    1. Go to C:\Users\<username>\AppData\Roaming\Microsoft and rename the folder MSCRM to MSCRM_Old.
    2. Go to C:\Users\<username>\AppData\Local\Microsoft and rename the folder MSCRM to MSCRM_Old.
    3. Close Outlook and Open Configuration Wizard from Start Menu/Start Search.
    4. Delete the existing Org and Add it back
    5. Open Outlook again and test it again.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans