CISCO Integration with Dynamic CRM

(0) Share

Report

Posted on by hussainahmad

125

Hi everyone,

I want to integrate my Dynamic CRM On-Prem with CISCO.The following features should be included in this integration:

Screen pops: Opens contact records and creates new phone call activity records as calls are placed or received
Click-to-dial: Supports the Click-to-Dial feature from a Microsoft CRM contact record
Call duration tracking: Tracks the duration of phone calls and associates them with phone activity records
Call information capture: Captures incoming and outgoing call information, including calling number, called number, and call start and end times
Customer record creation: Easily creates a new CRM customer record when a new customer call arrives

As some of you may already know that these are the features of Cisco Unified Call-connector for Microsoft Dynamics CRM. My first approach was to use this tool but this connector is now obsolete.Any one of you know other tools that easily integrate the CISCO and Dynamic CRM without effecting the performance of Dynamic CRM?
Any kind of help/suggestions will be appreciated.

*This post is locked for comments

I have the same question (0)

All responses (9)

Answers (0)

Suggested answer

Wayne Walton 13,730 on at

Like (0)

Report

I would take a look at MSCRM Addon's telephone addon: www.mscrm-addons.com/.../TelephoneIntegration

Was this reply helpful? Yes No
Wayne Walton 13,730 on at

Like (0)

Report

Somehow I just flagged this post as spam. Replying here for the admins, that was my mistake, I didn't mean to flag this post.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi. Tenfold offers integration for Cisco phones and MS Dynamics. Our integration enables call popups and call analytics on the backend. Check out the rest of the features of this integration: www.tenfold.com/.../dynamics

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hello, hussainahmad!

Better check Tenfold. It's a 3rd party CTI that can integrate Dynamics CRM with Cisco.

And yes, its features include all of the things you listed. Tenfold has a great floating UI (screen pop) that can show you relevant customer information. It also has a click-to-dial feature, automatic call logging, easy task creation (with natural language processing), a call analytics dashboard, and more.

You can learn about Tenfold's integration with Dynamics CRM and Cisco here:

www.tenfold.com/.../ciscopbx

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

I have the same request if you have solution.. please tell me

Was this reply helpful? Yes No
AnthonyUliano 455 on at

Like (0)

Report

Hussain Ahmad, Check out https://www.amctechnology.com/solutions/microsoft-dynamics/. It offers the all features you mention for Cisco UCM, UCCE, and UCCX, and also has great reporting, routing of work items, and support for USD and HTML interfaces.

Was this reply helpful? Yes No
Andreas Stuber on at

Like (0)

Report

Hussain, we built a connector between Microsoft Dynamics CRM and Cisco CCX/ CCE. www.expertflow.com/ms-dynamics-crm-cti-connector

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hussain, if you're still in search of a solution, please take a look at our product. We have the features you're looking for. We natively integrate with ms dynamics so the performance of your current infrastructure won't be affected.

www.tenfold.com/.../ciscopbx

Was this reply helpful? Yes No
Suggested answer

RahulMishra on at

Like (0)

Report

Hi,

You can easily get these features in an MS Dynamics CTI connector. It connects your MS Dynamics environment with a telephony system such as Cisco Finesse, in your case. If looking for some advanced features, go for NovelVox's Smart CTI Connector, which offers most of the features mentioned above as standard, along with additional integration & customization per your varied business needs.

Hope it helps!!

Was this reply helpful? Yes No