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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Configure Dynamics CRM...
Microsoft Dynamics CRM (Archived)

Configure Dynamics CRM Online - Enter your domain name?

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Posted on by Robin De Bondt

Hello ,

When configuring Dynamics CRM from within an existing O365 deployment the first question our customer gets is:

Enter your domain name

*Domain

Example : contoso.com

What does this wizard means by domain name? Do we need to enter the customer's regular domain name, fe customer.com? Why do we need to enter a domain name here?

Thanks in advance

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I have the same question (0)
  • Ragnar Hilmarsson Profile Picture
    Ragnar Hilmarsson 3,427 on at

    Hi

    Are using crm online in drop down?  if you use that you dont need to enter domain.but need to type your username@yourdomain.com  

  • Robin De Bondt Profile Picture
    Robin De Bondt on at

    What do you mean by using in drop down?

  • Ragnar Hilmarsson Profile Picture
    Ragnar Hilmarsson 3,427 on at

    What exactly are doing?  

    configure outlook for CRM or ?

  • Robinson Moses Profile Picture
    Robinson Moses Microsoft Employee on at

    Hello,

    If it is the CRM for Outlook configuration then simply enter the Login ID and then proceed ahead,

    Thanks,

    Rob Moses

  • Robin De Bondt Profile Picture
    Robin De Bondt on at

    Hi guys,

    To make things clear, I am not talking about configuring clients.

    This is about configuring the CRM instance from withing the O365 portal. I configured multiple CRM environments and never came across this configuration page/question. Normally you have to select your unique name (xxx.crm4.dynamics.com) and set things like base language & valuta.

    When this specific customer is trying to create his CRM instance the first question they get is "enter your domain name (fe contoso.com).

    Robin

  • Suggested answer
    Ragnar Hilmarsson Profile Picture
    Ragnar Hilmarsson 3,427 on at

    Hi

    it is only used in dynamics  subdomain.

    so the url will be : yourdomain.crm4.dynamics.com  

  • Sudheendran P L Profile Picture
    Sudheendran P L 5 on at

    Where to find the domain for microsoft dynamic CRM to get entered.

  • Larry Merkelis Profile Picture
    Larry Merkelis 225 on at

    I am getting the same issue - every time I try to access CRM from O365 it asks me to enter the domain and some other details and only then allows to progress to the CRM online instance. It works fine if log in directly to <domain name>.crm4.dynamics.com

    It does not allow to access CRM admin from O365 portal either...

    any ideas?

  • Community Member Profile Picture
    Community Member on at

    Hi Robin,

    Did you ever get an actual answer on this? Everything online seems quite vague!

    Thank you for your help.

  • Ayon Profile Picture
    Ayon on at

    Hi Robin,

    Did you get a resolution for this query? I am also facing the same issue. Any knowledge article regarding the same can be helpful.

    -Ayon

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