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Hi
This is an environment setup question that I am hoping someone can help with.
I have a client that has a single Office 365 Tenancy that covers users in both New Zealand and the USA. For their current FMIS - Dynamics GP - they have completely separate licensing and completely separate environments managed by two different partners.
Both NZ and the USA are moving to Business Central.
There are two different implementation partners - one for each country.
Questions:
- Is it possible to associate two different partners for the same product for the purposes of support calls?
- Is it possible to set up two distinct BC environments within the same Office 365 tenancy?
I know that we can have up to three environments within a tenancy, but I was hoping to have it more segregated in that the NZ partner doesn't see US at all and vice versa.
Cheers
Heather
There isn't going to be an ideal\clean way to accomplish this based on what you're asking. Business Central is going to be deployed by the AAD ID (tenant ID) of the customer environment. Assuming they only have a single tenant ID, both environments will be deployed to this Tenant.
- It is possible to have multiple partners associated with a customer tenant for support purposes. You can setup multiple Customer\Partner relationships. I don't know if they can each sell\provide licenses for Business Central separately though or if this is what you would need.
- It is possible to setup 2 distinct and geographically separate BC environments. You can setup unlimited number of environments now with the latest release of Business Central version 17 (Fall 2020 update). They will both show up on the /admin page though for both partners. They would just need to each manage the environments they were responsible for.
The three environment limit is no longer a thing for new environments setup on the latest version of Business Central. You can have unlimited environments, but it comes with an added cost.
https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/tenant-admin-center-capacity#number-of-environments
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