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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / "An error occurred whi...
Small and medium business | Business Central, N...
Suggested Answer

"An error occurred while trying to display the report

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ReportReport
Posted on by MS-03120953-0 229
An error occurred while trying to display the report BC - when opening attachment on sales order in BC 26.5
Categories:
Microsoft Dynamics NAV
I have the same question (1)
  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,748 Moderator on at
    Hi,
     

    Test in an incognito/private browser window to rule out caching/extensions.

  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 31,859 Super User 2026 Season 1 on at
    There have been a lot of reports from other users with this error so it seems like its a bug with printing reports. 
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 97,427 Super User 2026 Season 1 on at
    I tried the preview feature  in the BC26.5 W1 environment and there was no such problem. Is it a bug in some versions? Or is this PDF file too large?
     
    Hope this helps.
    Thanks.
    ZHU
  • Suggested answer
    Rishabh Kanaskar Profile Picture
    Rishabh Kanaskar 6,211 Super User 2026 Season 1 on at
    Hi,
     
    This issue usually occurs due to browser rendering or session cache conflicts in Business Central 26.5, especially when opening report attachments.
    Workarounds:
    > Clear your browser cache and cookies, then retry.
    > Try opening the attachment in a different browser.
    > Export the report to PDF or Excel instead of previewing directly.
    > Close and reopen the BC session.
     
    If the problem persists across multiple users, it may be a regression or service issue in version 26.5, and you should log a support ticket with Microsoft.
     
    Thanks
    Rishabh
  • Suggested answer
    Nimsara Jayathilaka. Profile Picture
    Nimsara Jayathilaka. 4,902 Super User 2026 Season 1 on at
    Hi
     
    It’s a known intermittent issue affecting some tenants recently. Try clearing cache, switching browsers, and using the standard layout. If multiple users are impacted, it’s likely Microsoft-side, and raising a support ticket is recommended
     
    Thanks
    Nimsara

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