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I have a client that recently did an Application Reversal (from the Application Inquiry/Reversal screen). They are on SL2015. The reversal processed OK and both the original payment and invoice now show as outstanding.
That said, if the client now tries to apply a new payment against the invoice he cannot. The open invoice does not display on the payment application screen. Please note, despite not being available:
1) The invoice does show on the aging as outstanding
2) In the ARDoc table both docbal and curydocbal field shows the correct balance, opendoc is set to 1, and perclosed is blank.
3) I am not seeing the invoice applied in any other batches
Still we are unable to apply a payment against it. Any thoughts as to how we can further troubleshoot?
Please advise. Thank you.
JG
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I have the same question (0)Good day -
Thank you for posting to the SL forum.
We haven’t seen a specific problem, but if the prepayment has a balance, we would look at the applbatnbr on the ardoc record. If that is populated, the system is going to think the prepayment is in another payment application batch. Actually if we had a case like this, we would probably look at the aradjust records for the prepayment, just to make sure it actually has been reversed.
As an example: If there was a 200.00 prepayment applied and then reversed, there would be an aradjust record with an adjamt of 200.00 and then another with an adjamt of -200.00 (with a crtd_prog of 08240).
I see where you noted they reversed it, but we would want to verify that, and then if that appears to be true, and there is still something in the applbatnbr, I would just update it and set the ardoc.applbatnbr for the PP to null.
I hope this helps.
Thank you,
Carolyn
MSDSL Technical Support
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