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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Portal not displaying ...
Microsoft Dynamics CRM (Archived)

Portal not displaying properly

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Posted on by Simon Staniforth 440

I have a strange issue with the portal not displaying properly and am not sure where to look to fix it.

The Navigation Bar at the top of the screen overlays the edit box you get when logged in as an administrator, and the menu for user login does not drop down.

Any ideas where to start?

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  • Simon Staniforth Profile Picture
    Simon Staniforth 440 on at

    PortalDrawingIssues.jpg

    Here's am image of what I mean!

  • Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at

    Hey Simon,

    Did you make any changes in Portal OOB Bootstrap.cc file or in webtemplates?

    Regards

    Arpit

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Have you checked that there is any reference in console window?

    Hope you can understand what I mean!

  • Simon Staniforth Profile Picture
    Simon Staniforth 440 on at

    Hi Arpit,

    I hadn't made any changes to the OOB bootstrap or theme files.  In case they had become corrupted I deleted the Web Files, then readded them with some clean version of the files that I got from another forum answer.  This made no change.  I also tried different browsers, clearing the cache, restarting the portal - all with the same no result.

    I'm getting to the point where I may look to remove the complete portal and reinstall/rebuild it.

    Thanks

    Simon

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi Simon,

    Can you try clearing the cache and restart the portal?

    community.dynamics.com/.../how-to-clear-dynamics-crm-portal-cache

    dyn365apps.com/.../dynamics-365-portal-issues-try-restarting-the-portal

    If the above doesn't solve the issue and you haven't done any customization then you can reset the instance which will rollback to its original state

    dyn365apps.com/.../how-to-reconfigure-dynamics-365-portal

    Hope this helps.

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