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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / how to make Email &quo...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

how to make Email "to" field more user friendly

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Posted on by Li Feng Microsoft Employee

as the subject, is there any way to allow Email "to" field able to easy copy and paste, drag and drop, just like the experience in outlook? 

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    It cannot be done unfortunately.

    By design CRM use primary email field on the entity to send email. 

    If you haven’t set the primary email address field in Customer Engagement, you'll get the following error message.

    “To track emails and perform synchronization, your Outlook email address should be the same as your email address in Microsoft Dynamics 365 apps.”

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