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Microsoft Dynamics CRM (Archived)

Franchisee and lead conversion

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  • Franchise Level Account type needed.
    • Scenario to explain a “Franchise” Layer, needed within the Account Hierarchy:
      • An Organization has 16 Sites, with two brothers running it.
      • The brothers decide to Split the organization, with each brother now running 8 sites.
      • These two new “Organizations” run independently, and have their own separate Opportunities, Contacts, etc.
      • They are Branded the Same, and would like to be treated as the same Organization for billing Purposes (Discounts, etc.) but run and function independently of each other.
    • An Account Type Hierarchy Layer option between Organization (Parent) and Site (Child) would be the most suitable location for a Franchise Account Type.
    • Account Hierarchy Scenario with a “Franchise” layer:
      • Organization > Franchise > Site Location
  • Lead to Opportunity Conversion

o    Explore Options in Dynamics 365 for Additional Lead Conversion Paths, aside from converting a Lead Record Directly to an Opportunity.

§  Additional Conversion Option to explore and Validate:

  • ·         Lead Record converted to Contact Record
  • ·         Lead Record converted to Account Record

 HOW CAN I IMPLEMENT THIS SCENARIO AND LEAD CONVERT 

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