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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / ip phone CRM integration
Microsoft Dynamics CRM (Archived)

ip phone CRM integration

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Posted on by dmuf 95

Has anyone done any application which integrates ip phone to MS CRM Dynamics 4.0

We are using Cisco Call Manager 7.1. 

I want to get caller id from call manager and open the contact card when agent answers the call.

Thanks in advance.

-esra

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  • Suggested answer
    alf Profile Picture
    alf 17,915 on at

    Hi Esra,

    Cisco call manager has a component that will integrate with crm 4.0:

    www.cisco.com/.../index.html

  • mm123 Profile Picture
    mm123 2,535 on at

    Please drop an email to discuss, we have a similar request from our client.

    Our team is working on the solution approach.

    MV

    nj.tech@hotmail.com

  • callinize Profile Picture
    callinize 10 on at

    I am the co-founder of Callinize.  We provide a CRM and phone integration that integrates with over 100 phone systems and dozens of CRMs.  I would check it out.  It allows automatic call logging, and enhanced callerid.  

    www.callinize.com

  • callinize Profile Picture
    callinize 10 on at

    www.callinize.com

  • Community Member Profile Picture
    Community Member on at

    Hi,

    If you're still in the market for a CTI solution, I would like to recommend checking out Tenfold for this. Tenfold can seamlessly integrate Cisco and MS Dynamics with features such as click to dial, call pop up notification, advanced analytics and much more. You can sign up for a free trial and set up only takes a few minutes.

    www.tenfold.com/.../dynamics

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