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Microsoft Dynamics CRM (Archived)

Lack of Middle name field on main lead form in UCI

Posted on by 120

Hello,

I've encountered a bug in new UCI. I've put Middle name field on my lead main form, but this field isn't visible in main form in Sales Hub (new UCI). There is no problem in old UI. Does anyone know why it's happening?

Lead-main-form-new-UI.png

lead-main-form-old.png

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  • Anna Zasadzka Profile Picture
    Anna Zasadzka 120 on at
    RE: Lack of Middle name field on main lead form in UCI

    Hi Kokulan,

    Yes, that worked, thanks!

    Either way it's a very strange behaviour that this only works for leads, on contacts everything was fine from the beginning, new things learnt every day;)

  • Verified answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Lack of Middle name field on main lead form in UCI

    Hi

    Its not a bug, you will have to set the  name format in the settings area for it to work.

    You can do from System Settings are as shown below

    ScreenClip-_5B00_303_5D00_.png

    Or you can do from Power Admin Center as shown below

    ScreenClip-_5B00_303_5D00_.png

    Hope this helps

  • RE: Lack of Middle name field on main lead form in UCI

    Agreed to Goutam, the same issue persists with my instance as well.

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: Lack of Middle name field on main lead form in UCI

    This seems MS bug , I tried in my instance same issue I am facing. Raise ticket to Microsoft please.

  • Anna Zasadzka Profile Picture
    Anna Zasadzka 120 on at
    RE: Lack of Middle name field on main lead form in UCI

    Hi Kokulan,

    I've checked, it's the same form. Any idea why is this happening?

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Lack of Middle name field on main lead form in UCI

    Hi

    I would double check if you have put the filed on the correct form.

    You might have dropped the field on the Main form and it appears on the classic UI but the Unified Interface might be using the Interactive form

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