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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Route Queue Item: Disa...
Microsoft Dynamics CRM (Archived)

Route Queue Item: Disable option to "Also remove the item(s) from the Queue"

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Posted on by yleclerc 1,549

Goal: Prevent anyone to remove Items from Queues.

Pitfall: In queues, when we click on "Route" button, and then select "User", there is a checkbox that allows that.

If anyone encountered this problem and managed to remove/disable this option, I'm all ears :)

2019_2D00_03_2D00_20_5F00_16_2D00_27_2D00_02.jpg

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  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    The only good way to solve that is to create own dialog form that does what you need, hide the standard button that initiates this dialog and create own custom that shows yours.

  • Verified answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Alternatively... if I'm not wrong you're on-premice so aspx files are available for you. You can open aspx file and hide control in it but it is unsupported.

  • yleclerc Profile Picture
    yleclerc 1,549 on at

    Thank you Andrew.

    Creating our own dialog seems rather complicated since we want to keep Queue/User radio buttons. This could get a bit complicated. But I will keep this in mind if this becomes an issue.

  • yleclerc Profile Picture
    yleclerc 1,549 on at

    Wow many thanks!

    Your second suggestion worked like a charm!

    I update the dlg_queueitemrouting.aspx file.

    document.getElementById('crmchkBoxRemove').style.display = "none";

    It works for now. I kept a copy of the original file just in case.

    Again, so many thanks!

  • Community Member Profile Picture
    Community Member on at

    @Yvan, @Andrew : could you please help with location of this dlg_queueitemrouting.aspx file ?

  • yleclerc Profile Picture
    yleclerc 1,549 on at

     On your CRM server, you can go to:

    C:\Program Files\Microsoft Dynamics CRM\CRMWeb\_grid\cmds

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