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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Send inline images
Microsoft Dynamics CRM (Archived)

Send inline images

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Posted on by Raphi 186

Hello

I have the following problem:

When we answer to an e-mail activity (which was generated from E-Mail Router) with an embedded image and send it back to the customer, he cannot see the image (it is just "inline image 1").

Is it possible to change the link from this image (maybe copy the image to an ftp server)?

Am I the only one with this problem? I could not find any threads at google about this problem.


Best regards

Raphi

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I have the same question (0)
  • Raphi Profile Picture
    Raphi 186 on at

    Anyone?

  • Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at

    Is this image is available in extranet ??

  • Raphi Profile Picture
    Raphi 186 on at

    No, the image link is set to an internal link. Is it possible to change this link?

  • Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at

    You are sending email to your customer who is outside of your network so the image should be able to extranet so that they can access these emails. try to place your image to extranet and then check. they should be able to see email.

  • Raphi Profile Picture
    Raphi 186 on at

    No I reply to an email with an inline image of the customer (like a signature)

  • Andre Margono Profile Picture
    Andre Margono 2,602 on at

    The problem happened because your external customer does not have access to your internal image. Try to put the image on public facing sites that accessible by anyone, and change the "signature" to point the external image.

  • Raphi Profile Picture
    Raphi 186 on at

    Yes, I know. But do we have to do that manually? This is a lot of work, we will have more than 10 requests per day...

  • Andre Margono Profile Picture
    Andre Margono 2,602 on at

    If that's the case you need to modify the "template" to point to the correct resource (the image on public facing site)

  • Raphi Profile Picture
    Raphi 186 on at

    Hello

    Which template do you mean?

    I could publish our FTP server to do that, but can I change the path where these images are saved in CRM?

  • Andre Margono Profile Picture
    Andre Margono 2,602 on at

    How do you send the email? The signature that you mentioned, is that email signature, such as:

    Regards,

    (Your name)

    (Position)

    (Logo)(and other things)

    And the one that does not showing up is the (Logo) part of your email signature?

    If yes, then that is the template that you need to change, it is Outlook or your email client settings to change the signature.

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