more than one match found notification on lookup

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Hi All,

I have 2 custom entities. Department and Employees. If I create a new employee record from a sub grid in department record, the lookup field in the employee record populates with the department record where the sub grid is present. But when there are duplicate records of Department, the lookup in employee gives an inline warning notification "more than one match found" , and the list of all duplicate records. There are no duplicate detection rule enabled. The field is auto populated using the field mapping in the relationship.

How can I avoid this message and make the lookup populate with the parent department record?

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gdas 50,091 Moderator on at

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RE: more than one match found notification on lookup

Hi MAneesha,

This internal lookup behavior and the warning is not coming due to enabling duplicate detection. Its a warning only , so if there is any such kind of duplicate record you can delete/rename this .

You can also add multiple fields in the lookup view to avoid duplicate (let say if you have dept phone , email etc ).

Have a look below reference -

ledgeviewpartners.com/.../customize-lookup-views-in-dynamics-crm
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Arun Vinoth 11,615 Moderator on at

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RE: more than one match found notification on lookup

The problem is, you have duplicate department record with the same name. Delete one of that dupe department, the message will go away.