Hello,
Can anyone please suggest me how do i achieve the scenario that a case should be created automatically by creating email.
Thanks in advance.
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You can use a Record Creation and Update Rule - these are configured under Settings, Business Management.
If that doesn't give you the options that you want, you could use a workflow instead
Hi,
Please find the below URL which will help to configure auto case creation rules.
www.microsoft.com/.../automatically-create-a-case-from-an-email-customer-service.aspx
For different scenarions you can use workflow also.
Thanks for the reply Sir, but what if i want to check whether case is created or not but email has a status of "Pending Send"
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