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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / All my user can not lo...
Microsoft Dynamics CRM (Archived)

All my user can not login to crm

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Posted on by Community Member

Hi,

please help me

when I want to login to crm error below is appeared;

An error has occurred.

Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

when I checked event viewer I see this;

Log Name:      Application
Source:        ASP.NET 4.0.30319.0
Date:          5/4/2017 10:40:10 AM
Event ID:      1309
Task Category: Web Event
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      IME-CRM.mahdban.com
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 5/4/2017 10:40:10 AM
Event time (UTC): 5/4/2017 7:10:10 AM
Event ID: c15574c1b6d146f4994ffe4cc3ab7f4e
Event sequence: 3
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/2/ROOT-1-131383551854848214
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
    Machine name: IME-CRM
 
Process information:
    Process ID: 1248
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: CrmException
    Exception message: The user Id is invalid.
   at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetPrivilegedUserCallerAndBusinessGuidsFromThread(WindowsIdentity identity, IOrganizationContext context)
   at Microsoft.Crm.Authentication.CrmWindowsIdentity.DoRecognizeUser(String userToken, Guid organizationId, LocatorServiceContext locatorServiceContext)
   at Microsoft.Crm.Authentication.BaseCrmIdentity.RecognizeCrmUser(Guid organizationId, LocatorServiceContext locatorServiceContext)
   at Microsoft.Crm.Authentication.BaseCrmIdentity.RecognizeCrmUser(Guid organizationId)
   at Microsoft.Crm.Extensibility.InternalSdkContextInitializer.SetHttpContext(WindowsIdentity windowsIdentity, Guid organizationId, Guid callerId)
   at Microsoft.Crm.Extensibility.InprocessServiceProxy.ExecuteCore(OrganizationRequest request)
   at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
   at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveMultipleCommand.Execute()
   at Microsoft.Crm.Application.Caching.CustomResourceLoader.GetCustomResources(IOrganizationContext context, Int32 cacheKey)
   at Microsoft.Crm.Application.Caching.CustomResourceLoader.LoadCacheData(Int32 key, IOrganizationContext context)
   at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, Boolean getSystemString, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.BasicResourceManager.GetCultureString(String name, CultureInfo culture, IOrganizationContext context)
   at Microsoft.Crm.Controls.Header..ctor(Boolean isControlHeader)
   at Microsoft.Crm.Controls.BasicHeader..ctor()
   at Microsoft.Crm.Application.Controls.AppHeader..ctor()
   at ASP.ime_crm_default_aspx.__BuildControlcrmHeader()
   at ASP.ime_crm_default_aspx.__BuildControlTree(ime_crm_default_aspx __ctrl)
   at ASP.ime_crm_default_aspx.FrameworkInitialize()
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

 
 
Request information:
    Request URL: ime-crm/.../default.aspx
    Request path: /IME-CRM/default.aspx
    User host address: fe80::159d:7b4e:6a83:d195/
    User: MAHDBAN\mahdbancrm
    Is authenticated: True
    Authentication Type: Negotiate
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 3
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: True
    Stack trace:    at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetPrivilegedUserCallerAndBusinessGuidsFromThread(WindowsIdentity identity, IOrganizationContext context)
   at Microsoft.Crm.Authentication.CrmWindowsIdentity.DoRecognizeUser(String userToken, Guid organizationId, LocatorServiceContext locatorServiceContext)
   at Microsoft.Crm.Authentication.BaseCrmIdentity.RecognizeCrmUser(Guid organizationId, LocatorServiceContext locatorServiceContext)
   at Microsoft.Crm.Authentication.BaseCrmIdentity.RecognizeCrmUser(Guid organizationId)
   at Microsoft.Crm.Extensibility.InternalSdkContextInitializer.SetHttpContext(WindowsIdentity windowsIdentity, Guid organizationId, Guid callerId)
   at Microsoft.Crm.Extensibility.InprocessServiceProxy.ExecuteCore(OrganizationRequest request)
   at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
   at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveMultipleCommand.Execute()
   at Microsoft.Crm.Application.Caching.CustomResourceLoader.GetCustomResources(IOrganizationContext context, Int32 cacheKey)
   at Microsoft.Crm.Application.Caching.CustomResourceLoader.LoadCacheData(Int32 key, IOrganizationContext context)
   at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, Boolean getSystemString, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.BasicResourceManager.GetCultureString(String name, CultureInfo culture, IOrganizationContext context)
   at Microsoft.Crm.Controls.Header..ctor(Boolean isControlHeader)
   at Microsoft.Crm.Controls.BasicHeader..ctor()
   at Microsoft.Crm.Application.Controls.AppHeader..ctor()
   at ASP.ime_crm_default_aspx.__BuildControlcrmHeader()
   at ASP.ime_crm_default_aspx.__BuildControlTree(ime_crm_default_aspx __ctrl)
   at ASP.ime_crm_default_aspx.FrameworkInitialize()
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
 
 
Custom event details:

Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
  <System>
    <Provider Name="ASP.NET 4.0.30319.0" />
    <EventID Qualifiers="32768">1309</EventID>
    <Level>3</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-05-04T07:10:10.000000000Z" />
    <EventRecordID>88178</EventRecordID>
    <Channel>Application</Channel>
    <Computer>IME-CRM.mahdban.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>3005</Data>
    <Data>An unhandled exception has occurred.</Data>
    <Data>5/4/2017 10:40:10 AM</Data>
    <Data>5/4/2017 7:10:10 AM</Data>
    <Data>c15574c1b6d146f4994ffe4cc3ab7f4e</Data>
    <Data>3</Data>
    <Data>1</Data>
    <Data>0</Data>
    <Data>/LM/W3SVC/2/ROOT-1-131383551854848214</Data>
    <Data>Full</Data>
    <Data>/</Data>
    <Data>C:\Program Files\Microsoft Dynamics CRM\CRMWeb\</Data>
    <Data>IME-CRM</Data>
    <Data>
    </Data>
    <Data>1248</Data>
    <Data>w3wp.exe</Data>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data>CrmException</Data>
    <Data>The user Id is invalid.
   at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetPrivilegedUserCallerAndBusinessGuidsFromThread(WindowsIdentity identity, IOrganizationContext context)
   at Microsoft.Crm.Authentication.CrmWindowsIdentity.DoRecognizeUser(String userToken, Guid organizationId, LocatorServiceContext locatorServiceContext)
   at Microsoft.Crm.Authentication.BaseCrmIdentity.RecognizeCrmUser(Guid organizationId, LocatorServiceContext locatorServiceContext)
   at Microsoft.Crm.Authentication.BaseCrmIdentity.RecognizeCrmUser(Guid organizationId)
   at Microsoft.Crm.Extensibility.InternalSdkContextInitializer.SetHttpContext(WindowsIdentity windowsIdentity, Guid organizationId, Guid callerId)
   at Microsoft.Crm.Extensibility.InprocessServiceProxy.ExecuteCore(OrganizationRequest request)
   at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
   at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveMultipleCommand.Execute()
   at Microsoft.Crm.Application.Caching.CustomResourceLoader.GetCustomResources(IOrganizationContext context, Int32 cacheKey)
   at Microsoft.Crm.Application.Caching.CustomResourceLoader.LoadCacheData(Int32 key, IOrganizationContext context)
   at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, Boolean getSystemString, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.BasicResourceManager.GetCultureString(String name, CultureInfo culture, IOrganizationContext context)
   at Microsoft.Crm.Controls.Header..ctor(Boolean isControlHeader)
   at Microsoft.Crm.Controls.BasicHeader..ctor()
   at Microsoft.Crm.Application.Controls.AppHeader..ctor()
   at ASP.ime_crm_default_aspx.__BuildControlcrmHeader()
   at ASP.ime_crm_default_aspx.__BuildControlTree(ime_crm_default_aspx __ctrl)
   at ASP.ime_crm_default_aspx.FrameworkInitialize()
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)

</Data>
    <Data>ime-crm/.../default.aspx&lt;/Data>
    <Data>/IME-CRM/default.aspx</Data>
    <Data>fe80::159d:7b4e:6a83:d195%11</Data>
    <Data>MAHDBAN\mahdbancrm</Data>
    <Data>True</Data>
    <Data>Negotiate</Data>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data>3</Data>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data>True</Data>
    <Data>   at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetPrivilegedUserCallerAndBusinessGuidsFromThread(WindowsIdentity identity, IOrganizationContext context)
   at Microsoft.Crm.Authentication.CrmWindowsIdentity.DoRecognizeUser(String userToken, Guid organizationId, LocatorServiceContext locatorServiceContext)
   at Microsoft.Crm.Authentication.BaseCrmIdentity.RecognizeCrmUser(Guid organizationId, LocatorServiceContext locatorServiceContext)
   at Microsoft.Crm.Authentication.BaseCrmIdentity.RecognizeCrmUser(Guid organizationId)
   at Microsoft.Crm.Extensibility.InternalSdkContextInitializer.SetHttpContext(WindowsIdentity windowsIdentity, Guid organizationId, Guid callerId)
   at Microsoft.Crm.Extensibility.InprocessServiceProxy.ExecuteCore(OrganizationRequest request)
   at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
   at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveMultipleCommand.Execute()
   at Microsoft.Crm.Application.Caching.CustomResourceLoader.GetCustomResources(IOrganizationContext context, Int32 cacheKey)
   at Microsoft.Crm.Application.Caching.CustomResourceLoader.LoadCacheData(Int32 key, IOrganizationContext context)
   at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, Boolean getSystemString, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.CustomResourceManager.TryGetCultureString(String name, CultureInfo culture, IOrganizationContext context)
   at Microsoft.Crm.Application.ResourceManager.BasicResourceManager.GetCultureString(String name, CultureInfo culture, IOrganizationContext context)
   at Microsoft.Crm.Controls.Header..ctor(Boolean isControlHeader)
   at Microsoft.Crm.Controls.BasicHeader..ctor()
   at Microsoft.Crm.Application.Controls.AppHeader..ctor()
   at ASP.ime_crm_default_aspx.__BuildControlcrmHeader()
   at ASP.ime_crm_default_aspx.__BuildControlTree(ime_crm_default_aspx __ctrl)
   at ASP.ime_crm_default_aspx.FrameworkInitialize()
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)
</Data>
  </EventData>
</Event>

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I have the same question (0)
  • Suggested answer
    M.Azwar Alam Profile Picture
    M.Azwar Alam on at

    Hi,

    Please check CRM Application Pool credentials in web server and change it to some domain user and then try

    Mark answer as verified, if it works for you

  • Community Member Profile Picture
    Community Member on at

    where is Application pool? can you guide me step by step?

  • Emre GULCAN Profile Picture
    Emre GULCAN 2,379 on at

    Hi Roya

    You can find "Application Pools" inside your IIS (Internet Information Services). You can start with Windows Key+R (run) and type "inetmgr"

    You can see "Application Pools" and "Websites".

    And also don't add your "Service account" as a user to MS CRM or vice-versa

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