Dynamics Community Forum Thread Details

Portal Invitation Redemption no Longer adds Correct Webroles

Hi there!

I made a mistake recently in that I accidentally deactivated our main web role that displays relevant information to our clients when they log into our dynamics 365 portal.

I realized my error, and quickly reactivated the web role, however this week I have noticed that the web role is no longer being associated to the known contact once an invitation is sent/received.

I can fix this by manually associating the web role to the contact, however we send quite a few invitations and I have a lot of other work to be doing so having to manually track and check invitations is just not an efficient use of time.

No other settings where changed, the ONLY change that was made was the web role status changing to inactive and then back to active within an hour.

Can anyone think of what could be causing this, and how I might go about resolving it? I have looked into the workflow processes 'Send invitation' and 'redeem invitation', and I can't see anything obviously wrong.

Any help would be greatly appreciated.

Ben

Hi,

Our team analyzed your question and according to the information our team searched for, adding a "Web Role" to a contact usually requires the use of "Power Automate".
If you are also using Power Automate for this purpose, please check if there are any problems with your PowerAutomate steps.

Would you be able to provide more information about this issue? For example, a screenshot of the interface in question, etc. This will make it easier for our team to pinpoint the cause of the problem.

In addition, if you have already checked to make sure that each step is correct, it is possible that there is an issue with the D365 product itself and you can use the link below to seek support from Microsoft.
https://admin.powerplatform.microsoft.com/support

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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