Document Attachment Error "The document is in use and could not be attached."

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Posted on by jhardy

We just upgraded from GP 2013 to GP 2016 R2. Users are reporting a new behavior/issue: Error "The document is in use and could not be attached." when attaching a document from a folder where the user doesn't have "Modify" permissions. We know this is a new behavior since users have been attaching documents from the same folders for years.

I have no option other than being less restrictive on user security - but that opens up other issues within the organization

Is this a bug? New feature? Anyone else notice this?

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Althea ADS 10 on at

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RE: Document Attachment Error "The document is in use and could not be attached."

exactly. But they need it on to see the document since the file name is not helpful to them at all. 12+ people in their AP department sharing 1 scan folder that the mail room scans into for them.

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Community Member on at

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RE: Document Attachment Error "The document is in use and could not be attached."

The preview pane can be easily toggled off and on. I think it is one of those Windows features that most users are not too familiar with and just needs a little education .

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Althea ADS 10 on at

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RE: Document Attachment Error "The document is in use and could not be attached."

This customer needs to preview this as they are not the department doing the scans so they need to see what is being attached. This used to work until the upgrade.

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Community Member on at

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RE: Document Attachment Error "The document is in use and could not be attached."

Late to the party but I experienced this and it turned out the user had the Windows Explorer preview pane on. I guess that was locking the file. Turning it off resolved the issue.

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Derek Albaugh on at

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RE: Document Attachment Error "The document is in use and could not be attached."

Correct, there was a change in GP 2016, as mentioned in this product suggestion:

experience.dynamics.com/.../idea

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olegvi 809 on at

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RE: Document Attachment Error "The document is in use and could not be attached."

We do not preview the files and still cannot attach.

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scottmik 80 on at

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RE: Document Attachment Error "The document is in use and could not be attached."

Are you sure this is "by design"? being able to preview a document before attaching worked in GP2015.

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Derek Albaugh on at

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RE: Document Attachment Error "The document is in use and could not be attached."

From what I can tell, the issue with the preview window needing to be closed before you can attach the document is 'by design' meaning there really isn't a fix set to be released for it.

I would recommend adding this and/or voting on this as a Product Suggestion to get it changed in a future release of Dynamics GP:

experience.dynamics.com/ideas

Thank you,

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scottmik 80 on at

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RE: Document Attachment Error "The document is in use and could not be attached."

We are having the same issue. we upgraded from GP2015 to GP2018 and now when attaching documents the preview window needs to be closed or else we receive the error "The document is in use and could not be attached."

is there a fix for this yet?

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olegvi 809 on at

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RE: Document Attachment Error "The document is in use and could not be attached."

We just got on GP2018. I've checked all setups of the Attachments and they seem correct. We are using Citrix. The issue seems to be isolated to pdf documents on Citrix only. Anybody else has the same issue?

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