Skip to main content


Dynamics 365 Community / Forums / Commerce forum / Unable to Activate Sto...
Commerce forum
Suggested answer

Unable to Activate Store Commerce App

Posted on by 2
Hi Expert,
While activating the store commerce app, facing below errors:-
Unable to fetch the latest number sequences from the online server. Please make sure the device has internet connectivity and try again.
Please suggest
  • CU30040827-0 Profile Picture
    CU30040827-0 2 on at
    Unable to Activate Store Commerce App
    hi community members ,
    any luck fixing this error ? i am currently facing the same issue with no resolution at the moment.
  • CU04050103-0 Profile Picture
    CU04050103-0 8 on at
    Unable to Activate Store Commerce App
    Thanks for posting. I'm so much glad to know more about it. 
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Unable to Activate Store Commerce App
    Based on the error message, check whether the device you want to activate the app on has a stable Internet connection. Make sure there are no firewall rules or network restrictions preventing the app from accessing the online server. Check that you have configured the server's URL correctly. And you can refer to this document for troubleshooting: Point of sale (POS) device activation - Commerce | Dynamics 365 | Microsoft Learn
    Best Regards,

Helpful resources

Quick Links

Contextual content recommendations & SharePoint Q&A

Instantly access relevant sales materials…

Beyond the DRA Cloud Label Printing

Explore cloud-based label printing within Dynamics 365…

HR Infrastructure Customer merge

Important considerations for HR Customer migrations…


Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,418 Super User

Martin Dráb Profile Picture

Martin Dráb 223,631 Super User

nmaenpaa Profile Picture

nmaenpaa 101,142

Featured topics

Product updates

Dynamics 365 release plans