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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Apply Payables Transac...
Microsoft Dynamics GP (Archived)

Apply Payables Transaction

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Posted on by Ozle 1,750

I am trying to apply a payment to a transaction, but the invoice is showig on the trial balance, however, when i try to apply the payment to the invoice the amount comes as zero.

can anyone assist with this

thanks

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Ozle, what amount come to zero?

    Best regards,

  • Ozle Profile Picture
    Ozle 1,750 on at

    Hi Ian,

    In the Payables Transaction Inquiry Venor Window, the transaction still reads  "OPEN" in the Original and Unapplied Amount field the amount is zero.

    Also, in the Apply Payables Document when I enter the Vendor ID and then try to enter the document number it is telling me that the document does not exist.

    I could send you screenshots if you would like.

     

     

     

     

  • Richard Whaley Profile Picture
    Richard Whaley 25,195 on at

    Try running your payables reconcile.  It may be the voucher is fully paid but not marked such.

  • Community Member Profile Picture
    Community Member on at

    Yep, its certainly data corruption at some level. Hopefully the reconcile will fix.

  • Ozle Profile Picture
    Ozle 1,750 on at

    Hi Guys,

     Unfortunately, the reconcile did not work.

  • Community Member Profile Picture
    Community Member on at

    Do you have any third party products installed, or custom developments. Are you integrating invoice data in any way?

    The answers won't help your current situation, but just in case this happens again. Looks like you're down to editing the transaction at the table level.

    Before we go any further, just want to check if there is any bespoke softwre etc.

  • Zille Hassan Profile Picture
    Zille Hassan 430 on at

    I would recommend deleting the payment and recreating the PM keys, make sure you have a backup and all, there is a KB article on this if it helps. If this doesnt help let me know and ill try and sort it out for you.

     

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