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Hi,
i need to configure outlook for crm (outlook 2013), my CRM updated (SP1 and SP Rollup 2), but always the same error message.
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from deployment manager, i changed the web address of dynamics crm (from server ip address to name address <server><domainname>:<port>), i added in the client, this address and login & password to credential manager.
the name of server must be the same value of <SPN></SPN>, to show this value you must open to dynamics crm web application>settings>DEVELOPER RESOURCES
and open discovery.svc or organisation.svc web services to verify this value,thank for all.
CRMAppPool - NetworkService
CrmDeploymentServiceAppPool - NetworkService
-Can you browse your discovery and org svc endpoint--> and then the wsdl
-Also, check if you have any proxy in the browser set.
à System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage
-next try and access CRM through browser and see if you get any prompts
-if you do, please add the crm website first in local intranet site if it is an internal machine
and trusted site of it is external machine
-now if after this it still keeps prompting and this your client machine added to domain then you need to make sure your SPNs are correct as I see below error on this:-
SspiNegotiationTokenProvider.OnOpen
-For SPNs check what is you app pool account and let me know if it is a custom account or network service and based on that I can tell you what all spns needs to be added
-run command setspn -l <domainname/apppoolaccount>
-then also run this commend setspn -x which will tell you if you have any duplicate SPNs.
Hi Jimena, my CRM updated,but the same problem exist !
Hi Ammar,
For this type of incident if you have the application of CRM for Outlook 2013 verify the last updates I suggest to verify the last update SP1 and SP1 RU3 (French version) for this application and then try to connect with the service.
+SP1 support.microsoft.com/.../2941390
+ SP1 RU3 support.microsoft.com/.../en-us
Please, let me know your results .
Best Regards,
What's the error you get on screen?
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