Problems with Email Router

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Posted on by Manuel Apena Mercedes

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I have problema with the e-mail router!, I can´t send emails to customer from account or contact. Any Help please! I have Office 365 to emaling.

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CRMInnovation.com on at

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Manuel,

This support article walks you through the step by steps to configure the router with O365.

http://support2.microsoft.com/kb/2708706

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Hamzeh Zawahreh 3,674 on at

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dear manuel,

if you are using email router configured in gmail then check the link below

social.microsoft.com/.../email-router-configured-for-gmail-in-crm-2011

if you are using exchange server check this link, it's very usfeul

https://community.dynamics.com/crm/b/edwardsdnadynamicscrm/archive/2012/04/19/crm-e-mail-router-installation-configuration-amp-troubleshooting-resources.aspx

please verify

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Sayhaitokumar 7,042 on at

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Hi Manuel Apena Mercedes,

Please check your email router config

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Community Member on at

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Hi Manuel,

Was this working earlier?

Are you aware of any changes made? If you are not the administrator of these systems please contact the internal teams to check if any CRM or o365 changes were made.

Perhaps the community could assist you better if you could share a bit more detail. What is the error message if any, displayed when you click on "load data" or "test access" in the email router?

What kind of errors are being logged in the event logs of the computer where the router is running?

-Alen

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