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We have short shipped and now the customer wishes to cancel the back order.
We have already picked, packed, shipped and posted allowing for the back order.
How do you cancel the back order?
Ray
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Was a back order document actually created? Or is the Qty on the original order just set to Qty to Back Order? If the former, then just open up the Back Order document and change the Qyt to Order to 0 and the Qty Canceled to 1. If the latter, open up the original order and change Qty to Back Order to 0 and Qty Canceled to 1.
Then you'd need to run the Remove Sales Documents Utility (Sales >> Utilities >> Reconcile - Remove Sales Documents). Make sure to specify the document number and have the "Remove Completed Documents" option selected and click Process. This will remove that document to history. If you don't do that step it would just remain in the Open status.
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