web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Business Central Outlo...
Small and medium business | Business Central, N...
Suggested Answer

Business Central Outlook Add-in seems to have problem and need restart...

(0) ShareShare
ReportReport
Posted on by Mani_Choy 5

We are using BC online and Microsoft 365 Business Standard. 

Business Central Version: 17.0.16993.0

Outlook Version: Microsoft Outlook for Microsoft 365 MSO (16.0.13328.20350) 64 bit

After setting up the Business Inbox assisted setup in the BC, the outlook add-in works well in the Outlook in Web. However, the outlook add-in does not functions as the same in the Desktop version. 

Upon choosing the Contact Insight button, a BC pane appears, then refresh the sign-in page a few times and end up with a ADD-IN ERROR message. 

pastedimage1605517659001v1.png

Error Message from Event Viewer

The program WWAHost.exe version 10.0.19041.488 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2e0
Start Time: 01d6bbf5299758e3
Termination Time: 4294967295
Application Path: C:\Windows\System32\WWAHost.exe
Report Id: 3425d79e-5bd0-4898-90ef-461ae417f577
Faulting package full name: Microsoft.Win32WebViewHost_10.0.19041.423_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: DPI.PerMonitorAware
Hang type: Navigation

I have the same question (0)
  • Suggested answer
    Andy Sather Profile Picture
    Andy Sather on at

    This might be a pc issue.  Can you try on another workstations and see if this is successful?  This would help us narrow down if it is a pc registry issue

  • Mani_Choy Profile Picture
    Mani_Choy 5 on at

    I just tried in another environment. and it's working.

    So I just reinstall the Outlook in my desktop and remove all other outlook add-in. but no luck.. the BC Pane is not properly running.

  • Mani_Choy Profile Picture
    Mani_Choy 5 on at

    After a few trials and comparison, 

    I downloaded a few versions of office using ODT. 

    Using Version 1902 (Build 11328.20480), the Add-in functions well.

    Updated to the current version - 16.0.13328.20350, the Add-in stucked in the sign-in pages.

    pastedimage1605749951443v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 3,143

#2
Jainam M. Kothari Profile Picture

Jainam M. Kothari 1,694 Super User 2025 Season 2

#3
YUN ZHU Profile Picture

YUN ZHU 1,067 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans