You’re offline. This is a read only version of the page.
5
We are using BC online and Microsoft 365 Business Standard.
Business Central Version: 17.0.16993.0
Outlook Version: Microsoft Outlook for Microsoft 365 MSO (16.0.13328.20350) 64 bit
After setting up the Business Inbox assisted setup in the BC, the outlook add-in works well in the Outlook in Web. However, the outlook add-in does not functions as the same in the Desktop version.
Upon choosing the Contact Insight button, a BC pane appears, then refresh the sign-in page a few times and end up with a ADD-IN ERROR message.
Error Message from Event Viewer
The program WWAHost.exe version 10.0.19041.488 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2e0
Start Time: 01d6bbf5299758e3
Termination Time: 4294967295
Application Path: C:\Windows\System32\WWAHost.exe
Report Id: 3425d79e-5bd0-4898-90ef-461ae417f577
Faulting package full name: Microsoft.Win32WebViewHost_10.0.19041.423_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: DPI.PerMonitorAware
Hang type: Navigation
After a few trials and comparison,
I downloaded a few versions of office using ODT.
Using Version 1902 (Build 11328.20480), the Add-in functions well.
Updated to the current version - 16.0.13328.20350, the Add-in stucked in the sign-in pages.
I just tried in another environment. and it's working.
So I just reinstall the Outlook in my desktop and remove all other outlook add-in. but no luck.. the BC Pane is not properly running.
This might be a pc issue. Can you try on another workstations and see if this is successful? This would help us narrow down if it is a pc registry issue
#1
Sohail Ahmed
1,382
#2
YUN ZHU
1,008
Super User 2025 Season 1
#3
Mansi Soni
880
Share
Report
All responses (
Answers (
