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Hi,
Im having problem when exporting record to Excel. Im working on CRM 2013 On Premise. I tried with other pc and browsers, but still having the same problem.
Can anyone give me an idea what's wrong and how I can fix it?
Thanks.
.
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Have you found any solution? I am facing the same errors...
Yes got 3 updates since last January. Will check further. Thank you
Hi pauline456
Thank you for your respond. Here is the error message
>Crm Exception: Message: Request not supported: ExportTemplateToExcel, ErrorCode: -2147220715
[2019-03-07 13:54:53.284] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread: 34 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: ab82ed59-8021-4707-90b4-4ea16dae3e97 | CrmException..ctor ilOffset = 0x7
at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException) ilOffset = 0x7
at CrmException..ctor(String message, Int32 errorCode) ilOffset = 0x5
at PlatformCommand.CreateCrmExceptionFromServiceFault(FaultException`1 fe) ilOffset = 0x1B
at PlatformCommand.XrmExecuteInternal() ilOffset = 0xF6
at CreateTemplate.ConfigurePage() ilOffset = 0xCA
at AppUIPage.OnPreRender(EventArgs e) ilOffset = 0xD
at Control.PreRenderRecursiveInternal() ilOffset = 0x54
at Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ilOffset = 0x6D3
at Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ilOffset = 0x3C
at Page.ProcessRequest() ilOffset = 0x14
at Page.ProcessRequest(HttpContext context) ilOffset = 0x33
at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x18D
at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15
at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x10A
at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C
at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A
at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B
If you still see the issue, even after IIS Reset, it might not because of CRM Server and it's architecture, could you check with your IT Infrastructure team if any recent patches had been installed on your Server.
If yes, you can try to revoke them and see if that works....last time we saw a similar issue with one of the patches installed to our server...
maybe in crm 2013 it is having issue , kindly show us the complete list of errors that are showing so i could tell you the soltuon.
Hi Goutam Das
Thank you. I tried to check the log, but still no meaningful message. Its the same as I posted above. I also tried creating new record and export it to excel, but still got the error.
Hi Kokulan Eswaranathan.
Thank you for your suggestions. Unfortunately, we did all the steps but still the same
Hi,
Ideally this type issue comes when someone did some manual DB operation directly which MS unable to handle . Above already suggested to check the logs . In addition please can you do following -
Try to create one record newly and try to export it from advanced find with minimum column which having value . You can also try with various combination of column in the advanced find to replicate the issue and find the root cause .
Also do you think this issue happening for all data or particular data , column , views , particular ? try to find out which causing issue and do some data analysis , remove columns from the view .
Hi
Could you try the following and see if this fixes the issue for you
01. Restart CRM Services, do an IIS reset and see if that fixes this
02. Restart the server and see if that fixes for you
03. I would also try from different client machine or restart your client machine and see if that fixes
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